Terms of Use

These Terms govern access to the Lenitera platform, its websites, applications, accounts, public pages, and related features (together, the “Service”). The Service is provided by its operator (“Lenitera”, “we”, “us”).

By creating an account, clicking to accept, or using the Service, you enter into a binding agreement with us and confirm that you have read these Terms and the Privacy Policy. If you do not agree, do not use the Service.

If you use the Service for an organisation, you confirm that you have authority to bind it; “you” and “user” include that organisation. Specific written terms, an order, or a plan prevail over these Terms to the extent of a direct conflict.

An account owner and the person accepting these Terms must have the age, legal capacity, and authority required to enter into this agreement under applicable law. A minor may not independently create an owner account or accept these Terms where the law requires the involvement of a legal guardian.

A tutor or organisation may add a minor student and give them access only when it has every authority, notice, consent, or other legal basis required by law. You represent that you have reasonably verified the identity and authority of the legal guardian in light of the risk, obtained required permissions, provided information understandable to the child and guardian, and can demonstrate this on a reasonable request.

The tutor, organisation, and legal guardian are independently responsible for the child’s eligibility, supervision and safety, suitable communications, learning content, access permissions, retention periods, and child-protection compliance. The Service is a technical tool and, unless expressly stated otherwise, does not verify parentage, guardianship, tutor qualifications, or the validity of consent and does not assume the functions of a parent, guardian, school, or child-protection service.

You must provide accurate, current information about yourself and, where applicable, the child, legal guardian, business, or organisation. We may request proportionate evidence of age, identity, authority, consent, or eligibility for a feature, restrict access pending review, and delete or block data where we reasonably suspect a violation or risk to a child.

To the extent permitted by law, we may rely on information, confirmations, and representations supplied by users and are not required to independently verify every case of parentage, guardianship, or consent, continuously monitor lessons, or discover concealed violations unless a specific check is expressly part of a feature or required by law.

Lenitera is software for organising learning, including schedules, students and groups, programmes, assignments, tests, materials, communications, public pages, booking, video lessons, recordings, transcripts, and other available features.

Unless expressly stated otherwise, we are not an educational institution, employer, agent, representative, marketplace, payment intermediary, or party to an agreement between a tutor and a student. We do not select tutors, determine the content or quality of teaching, or guarantee educational, examination, financial, or other outcomes.

Tutors independently set their services, prices, schedules, cancellation rules, taxes, and student terms; verify licensing, qualification, child-work, and background-check requirements; and are responsible for their representations, teaching, content, communications, lesson safety, student refunds, and disputes. The Service is not an emergency service and does not physically supervise a child.

You are responsible for keeping credentials confidential, securing connected devices, and activity through your account, except where the law does not permit responsibility to be assigned to you. You must not transfer or sell an account or allow unrelated people to share a personal plan without our permission.

Promptly notify info@lenitera.com of unauthorised access, a lost device, or another security risk. We may require credential changes, terminate sessions, or take other protective steps.

You must keep your email current and retain copies of content you need. The Service is not an archival service or the sole storage location for legally or commercially important information.

If you add another person’s data, you represent that you are authorised to do so, have given required information, and have a valid legal basis for each use. You must not upload excessive data, special-category data, or information that you are prohibited from instructing us to process.

For learning records, contacts, assignments, files, and communications whose purposes you determine, you generally act as data controller and we act as processor on your documented instructions. You are responsible for lawful instructions, retention periods, data-subject responses, and notices. Applicable data-processing terms are entered into separately on request and form part of the agreement.

You must promptly handle valid requests from individuals and cooperate with us in relation to a complaint, breach, or investigation. You must not use the Service to purchase, enrich, sell, or unlawfully distribute contact lists.

You retain rights in content you lawfully upload. For as long as it is hosted, you grant us a worldwide, non-exclusive, royalty-free licence, sublicensable to our service providers, to host, copy, transform, transmit, display, and otherwise technically use content solely to provide, support, and protect the Service, carry out your actions, and comply with law, consistently with the Privacy Policy.

You represent that you have all rights and permissions required for content, names, images, reviews, recordings, and materials. By publishing a page or sharing a link, you understand that selected information becomes available to the public and may be copied by third parties.

We are not required to pre-screen all content, but we may investigate reports, reduce visibility, remove material, disable a public page, and preserve evidence where we reasonably consider this necessary for law, safety, third-party rights, or these Terms. Where legally required, we will provide the main reasons and an available appeal route.

You must not use the Service for conduct that is unlawful, unsafe, misleading, infringes another person’s rights, or interferes with the Service. In particular, you must not:

• Post illegal, discriminatory, threatening, pornographic, harmful, or rights-infringing content
• Impersonate another person or publish false qualifications, reviews, prices, terms, or other misleading claims
• Send spam, message people without a lawful basis, bypass opt-outs, or harvest contact details from public pages
• Record people covertly, breach lesson confidentiality, or distribute recordings and materials without required rights
• Upload malicious code, scan, stress, attack, bypass limits, gain unauthorised access, or extract data
• Copy, resell, rent, reverse engineer, or build a derivative service from Lenitera, except where mandatory law expressly permits it
• Use automation or AI for bulk requests, data collection, or actions that create disproportionate load or risk
• Use the Service for regulated activity or high-risk decisions without required authorisation, human oversight, and our written support

We may apply reasonable technical limits to storage, video, email, API use, students, and other resources. Circumventing limits is a material breach.

The lesson organiser independently determines whether recording is lawful and, before recording, must clearly notify every participant, obtain any consent or other legal basis required, and provide a lawful alternative where necessary. For a minor, the organiser must separately account for the child’s age and understanding and obtain the legal guardian’s authorisation where required. Starting recording in the interface does not mean that Lenitera has verified legality or obtained consent for you.

Recordings may contain participants’ voice, image, screen, messages, whiteboard activity, and materials. You must restrict access, set an appropriate retention period, and not download, publish, transcribe, or use a recording beyond the stated purpose without required rights.

Transcripts, summaries, assignments, reports, and other automated or AI outputs may be incomplete, inaccurate, biased, or non-unique. They are drafts. You must review them before use and must not rely on them as legal, medical, financial, examination, or other professional advice.

The Service, software, interfaces, design, trade identifiers, documentation, and materials we create belong to their respective rights holders and are protected by law. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to use available features for their intended purpose during the account term.

If you voluntarily provide ideas, suggestions, or feedback, we may use them without restriction or compensation, without disclosing confidential information or taking ownership of your underlying content.

Some features depend on sign-in, hosting, video, storage, email, speech-recognition, AI, payment, or other providers. Their own services may be subject to separate terms and privacy policies.

We do not control third-party services and, to the extent permitted by law, are not responsible for their availability, changes, content, or independent conduct. You authorise data exchange necessary for an integration you select and are responsible for the legality of the connection, configuration, and third-party account data.

Features may be free, trial, beta, or paid. Current features, limits, period, currency, taxes, and price are shown before purchase. If a subscription is expressly stated to renew automatically, you authorise charges for each new period until cancellation. A third party may process payment; we do not store complete card details.

You can cancel renewal through the available subscription-management interface or support. Cancellation applies to the next period, and access generally continues until the end of the paid term. Except where we expressly state otherwise or the law requires, fees are non-refundable, partial periods are not prorated, and unused allowances do not roll over.

We may change prices or the content of future periods with advance notice as required by law. Following failed payment, we may retry the charge, restrict paid features, or move the account to an available free tier. You are responsible for taxes legally imposed on you.

If you are a consumer, your mandatory rights to pre-contract information, conformity of digital services, withdrawal, termination, price reduction, and reimbursement remain fully effective. Nothing in these Terms restricts those rights; the applicable process may also be shown at checkout.

We develop the Service and may add, change, limit, or discontinue features, interfaces, integrations, and quotas. For a material adverse modification to a paid feature or continuous digital service, we will provide notice and remedies to the extent mandatory under applicable law.

Beta, preview, trial, and experimental features may be incomplete, contain errors, change without the usual notice period, and be discontinued. Do not rely on them as the sole basis for a critical process. We may conduct maintenance and urgently limit access for security and stability.

You may stop using the Service and request account deletion. Before termination, you must export data you need and pay accrued charges. Account deletion does not cancel obligations that by their nature survive.

We may restrict a feature, content, or account for a breach of these Terms or law, risk to people or the Service, fraud, non-payment, an authority’s request, or discontinuation of the Service. For urgent risks, action may be immediate; otherwise, we will try to give reasonable notice and an opportunity to cure.

After termination, access may end and data may be deleted or anonymised under the Privacy Policy and applicable data-processing terms. We may retain minimum data for law, security, accounting, disputes, and enforcement. Backups are deleted through the ordinary overwrite cycle.

To the maximum extent permitted by law, the Service and beta features are provided “as is” and “as available”. We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, error-free operation, preservation of every file, and achievement of a result.

We do not warrant the accuracy of user content, transcripts, AI outputs, schedules, public profiles, reviews, or third-party information. You must evaluate whether the Service is suitable, maintain backups, and take reasonable steps to mitigate loss.

This section does not exclude warranties or remedies that cannot be waived under mandatory law, including consumer rights to conformity of a digital service.

Nothing in these Terms excludes liability that cannot lawfully be excluded or limited, including liability for intentional misconduct, gross negligence, death or personal injury where applicable, and mandatory consumer rights.

Otherwise, to the fullest extent permitted by law, we are not liable for indirect, incidental, punitive, or consequential loss; loss of profit, revenue, goodwill, opportunity, or data; agreements between users; acts of tutors, students, and providers; or events outside our reasonable control.

For a user acting for business or professional purposes, our total aggregate liability for all claims in any 12-month period is limited to the amount the user paid for the Service in that period or EUR 100, whichever is greater. The limit applies regardless of the cause of action and only to the extent permitted by law.

If you use the Service for business or professional purposes, you will indemnify us and our providers against reasonable, documented losses, costs, and third-party claims resulting from your unlawful content, infringement of third-party rights, data processing without a legal basis, failure to obtain required guardian authorisation, breach of child-safeguarding duties, covert recording, unlawful messaging, student relationships, or material breach of these Terms. We will give prompt notice and allow you to participate in the defence; without your consent, we will not agree to an obligation that unreasonably requires you to admit fault. This section does not apply to a consumer to the extent prohibited by law.

Before filing a claim, the parties will try in good faith to resolve the dispute through info@lenitera.com. For business users, the agreement is governed by the law of the country in which the Service operator is registered, and courts at the operator’s registered location have exclusive jurisdiction, unless mandatory law requires otherwise.

For consumers, the choice of law and court does not remove mandatory protection of the country of habitual residence or the right to apply to a court or out-of-court dispute body competent under applicable law.

We may amend these Terms for new features, risks, business models, or legal requirements. The current version and revision date are published here. We will give reasonable advance notice of material changes, except urgent changes for law or security. If separate consent is required, we will request it.

If you do not agree to a change, stop using the Service before its effective date and cancel your subscription. Continued use after that date constitutes acceptance to the extent permitted by law; mandatory termination rights remain unaffected.

If a provision is invalid, the rest remains effective and the invalid provision applies to the closest lawful extent. A failure to enforce a right once is not a waiver. You may not assign the agreement without our consent; we may assign it to a successor in a reorganisation, financing, or transfer of the Service, subject to mandatory law.

Sections on intellectual property, payment, liability, indemnity, disputes, and provisions that by their nature should survive termination remain in effect. Headings are for convenience only.

Legal notices and questions about these Terms: info@lenitera.com. General enquiries are accepted through the support page.